Subscription Policy
Subscribing to Evergrove means your drops arrive automatically, at a lower price, before you run out. Here's exactly how it works. No fine print.
How your subscription works
- Choose a plan on the product page: Monthly supply (1 bottle every month), 3-month supply (3 bottles every 3 months) or 5-month supply (5 bottles every 5 months).
- Your first order is charged at checkout. After that, your payment method is charged automatically at the start of each new delivery period, at the subscription price shown at checkout, until you cancel.
- Every subscription order ships for free, within 1 to 3 business days of being charged.
- There is no minimum commitment. You can cancel after your first order if you want to.
We remind you before every renewal
We email you before each renewal, so you always know when your next order is coming and how much it will be. You'll never be charged by surprise.
Skip, pause, change or cancel anytime
You're in control. Before your next billing date, you can:
- Skip an order if you still have drops left.
- Pause your subscription for as long as you need.
- Change your plan, delivery date or shipping address.
- Cancel your subscription.
You can do all of this from your account on our website, or simply email us at tryevergrove@gmail.com and we'll do it for you. Changes made before your next billing date apply to that order. Cancelling stops all future orders.
Our 30-day guarantee
Your first subscription order is covered by our 30-day money-back guarantee. If you're not happy for any reason, email us within 30 days of delivery and we'll refund you in full, even if the bottle is empty. You don't need to send anything back. See our Refund Policy for details.
Charged by mistake?
If a renewal was charged and you meant to cancel, email us within 7 days of the charge. If the order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, we'll do our best to help.
Price changes
Your subscription price stays the same unless we tell you otherwise. If it ever needs to change, we'll email you at least 14 days before your next renewal, so you can keep, change or cancel your subscription before the new price applies.
If a payment fails
If we can't charge your payment method on your renewal date, we'll email you and try again over the next few days. If the payment still doesn't go through, your subscription will be paused until you update your payment details. We won't ship an order that hasn't been paid for.
Questions?
Email us at tryevergrove@gmail.com. A real person reads every message, and we're happy to help with anything to do with your subscription.