Refund policy

Refund Policy

Every Evergrove order comes with a 30-day money-back guarantee. If you're not happy for any reason, we'll refund you in full. No fine print, no hoops, no hard feelings.

Our 30-day guarantee

•         You have 30 days from the day your order is delivered to request a refund.

•         You can ask for a refund for any reason.

•         You get a refund even if the bottles are opened or empty.

•         You do not need to send anything back.

How to request a refund

Email us at tryevergrove@gmail.com within 30 days of delivery. Include your order number and the email address you ordered with. You don't need to give a reason, but if you'd like to tell us what didn't work, it helps us improve.

We'll confirm your refund within 2 business days. The money goes back to your original payment method. Depending on your bank or card provider, it can take 5 to 10 business days to show on your statement.

Subscriptions

The 30-day guarantee applies to your first subscription order. After that, you can skip, delay, pause or cancel your subscription at any time before your next billing date, from your account or by emailing us. We send a reminder email before each renewal so you're never charged by surprise.

If a renewal order is charged by mistake or you forgot to cancel, email us within 7 days of the charge and we'll do our best to help.

Damaged, wrong or missing items

If your order arrives damaged, you receive the wrong item, or something is missing, email us within 14 days of delivery with your order number and a photo if possible. We'll send a free replacement or a full refund, whichever you prefer.

Order changes and cancellations

If you need to change or cancel an order, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, it's still covered by our 30-day guarantee.

Contact us

For any refund questions, email us at tryevergrove@gmail.com.