Shipping policy

Shipping Policy

Shipping is free on every Evergrove order.

Processing Time
Orders are processed and shipped within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. During busy periods, processing may take a little longer.

Delivery Time
Once shipped, orders arrive within 6 to 10 business days.

United States: 6 to 10 business days (Free)
Canada: 6 to 10 business days (Free)
United Kingdom: 6 to 10 business days (Free)
Australia: 6 to 10 business days (Free)

Delivery times are estimates and not guaranteed. Delays can sometimes happen because of carriers, customs or the weather.

Order Tracking
As soon as your order ships, we'll email you a tracking number. Tracking can take 24 to 48 hours to start updating. If you can't find your tracking email, check your spam folder or email us.

Subscription Orders
Subscription orders ship automatically on your renewal date. We email you before each renewal, so you can skip, delay or change your order in time.

Customs and Import Duties
Orders shipped outside the United States may be charged customs duties or taxes by the destination country. These charges are set by local authorities and are the customer's responsibility.

Wrong Address
Please check your shipping address carefully at checkout. If you notice a mistake, email us straight away. We can update it if your order hasn't shipped yet. We are not responsible for orders shipped to an incorrect address entered at checkout, but we will do our best to help.

Lost or Damaged Packages
If your tracking hasn't updated for 7 business days, it shows as delivered but you haven't received it, or your order arrives damaged, email us. We'll work with the carrier and send you a free replacement or a full refund.

Contact Us
For any shipping questions, email us at tryevergrove@gmail.com.